Data Protection Policy

Albar Telecom's primary objective is to collaborate responsibly with all its customers and users, guaranteeing their rights at all times. This means that we are committed to operating in an open and transparent manner, always respecting the applicable laws and regulations, which includes providing updated information on how we obtain and use your personal data. In this line, and in accordance with the European General Data Protection Regulation (GDPR) in force since May 25, 2018, and the new Spanish Organic Law on Data Protection (LOPD) in force since December 6, 2018, the following information is related:

1.   Responsible for the processing

The entity in charge of the processing of personal data is Albar Telecom, whose full name and contact details are collected below:

• Albar Telecom
• Address: c/ Medea 4, 2D bis, 28037 Madrid, Spain
• Telephone: +34 91 327 44 53

2.   Contact data of the data protection delegate

You can contact the data protection delegate through the following link: https://www.albartelecom.es/website/eng/index_eng.php#form1-3  or by writing to the email address: contact@albartelecom.com.

3.   Types of personal data we collect

• Contact information - such as name, address, telephone number, email address and access information;
• Data relating to your purchase of products or services - such as, for example, product registration data, information about the guarantee and status of the subscription to the services;
• Data related to consumer satisfaction and feedback - such as the results of consumer satisfaction questionnaires and comments and information provided;
• Data obtained when you visit our website - such as, for example, data obtained through cookies and other data automatically obtained to make our websites available to you, or information that you voluntarily provide us when you visit our websites (for example, on the contact forms, etc.);
• Device identification data - such as product code, serial number, software version, MAC address, model, color, etc.;
• Equipment usage data - for example, where it is located and how long the equipment has been running.
• Data generated by the equipment itself - such as operating data, activities controlled by the software and / or functions selected by the user; data of environmental variables such as atmospheric pressure, temperature, humidity, etc.; situation data, such as geographic coordinates; and data relating to sensors and other devices that can communicate through it.

4.   How we collect personal data

• from you or your representative when you purchase a product, register it, visit our website, activate your account, request a service, participate in our campaigns or create a product evaluation, or when downloading and using an application;
• from our distributors, collaborators, service providers and partners;
• from sources of public information;
• from social networks such as Google or Facebook used by you through our websites and applications.

You may choose not to provide us with certain types of personal data. In this case, said decision may affect our ability to provide you, as well as your ability to use, certain equipment and / or services or their corresponding functionalities and features. However, unless otherwise specified, your choice not to provide such data will not imply any legal consequences for you.

Likewise, we may combine the personal data that you provide us with other data obtained online or offline to the extent permitted by applicable regulations, including those provided by third parties, and use or share them for the purposes described in this Data Protection Policy . We may convert the data we obtain into anonymous data (which means that it will no longer be possible to associate it with you, and which will no longer be considered "personal data").

5.   Purposes of the processing of personal data and legal basis

The purposes of the treatment are as follows: To contribute to the development, testing, improvement and modifications of our products and services, sending communications of your interest, making the operation effective according to the description of the equipment or service, providing the products and services requested, detection and resolution of possible problems and their correction, to communicate with you in relation to your product, service or account and for other similar customer service activities, and to manage and exploit our websites and applications, including Online registration. The legal basis is the fulfillment of the acquired commitments or other legitimate interests, such as improving products and services, keeping you informed about them or managing the user account.

6.   Legal basis of the processing

The legal basis of the treatment is your consent, which you can manage and revoke at any time by means of the channels indicated in section 11 of this text.

7.   Recipients of the data

Albar Telecom may share the information collected with:

• Public authorities and organisms, for the fulfillment of a required legal obligation, as well as service providers and third parties necessary for the management and execution of cookies.
• Service providers who can act, at some point, on their own as personal data processing managers (for example, Google).

8.   Transfers to third countries

Personal data processing is in general conducted by service providers located within the European Economic Area or in countries that have been declared with an adequate level of protection.

In other cases, we guarantee the security and legitimacy of data processing by requiring our suppliers to have binding corporate standards that guarantee the protection of information in a manner similar to those established by European standards, which are covered by the Privacy Shield (in case of service providers in the US) or that sign the standard clauses of the European Union.

9.   Security of your personal data

Albar Telecom will adopt all the necessary technical and organizational measures in accordance with the applicable data protection laws, including the requirement for our service providers, business partners or professional advisors to apply the appropriate measures to protect your personal data.

10.   Data retention period

Personal data will be processed while the authorizations of use granted remain valid. In accordance with the data protection regulations, these data will be kept (during the time limit of the actions derived from said authorization) for the sole purpose of complying with the legal obligations required from Albar Telecom, and for the formulation, exercise or defense of claims.

11.   Exercise of rights and claims before the Data Protection Authority / Rights of the interested parties

The owner of the personal data may exercise his/her rights in relation to them (access, portability, revocation of consent, rectification, opposition, limitation, deletion) in accordance with current regulations, at the facilities of Albar Telecom, in c / Medea 4, 2D bis, 28037 MADRID, at www.albartelecom.es through the contact form, or by sending an email directly to contact@albartelecom.es. Also, he/she can direct claims arising from the processing of his/her personal data to the Spanish Agency for Data Protection (www.agpd.es).

12.   Updates and changes in the Data Protection Policy.

Albar Telecom may modify this Data Protection Policy based on new legislative and/or regulatory requirements, or with the purpose of adapting said policy to the instructions issued by the Spanish Agency for Data Protection.

When significant changes occur in this Data Protection Policy, the user will be notified by means of an informative notice on the website.

 

Last update date: 12-19-2023